Privacy policy

Last Updated: November 5, 2025

This Privacy Policy explains how Mngn Brands LLC (“Lovy,” “we,” “our,” or “us”) collects, uses, shares, and protects personal information when you interact with our website www.trylovy.com (the “Site”), make a purchase, subscribe to communications, or otherwise engage with us.

We value your privacy and are committed to safeguarding your information.

By accessing or using our Site, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information in the following ways:

Information You Provide

Examples include:

  • Name, email address, phone number, shipping address, billing address
  • Account information (if you create one)
  • Order details & transaction information
  • Customer support inquiries and survey responses

Information Collected Automatically

When you visit our Site, we automatically collect:

  • IP address & device information
  • Browser type, operating system, and device type
  • Pages viewed and time spent on our Site
  • Click-through behavior & session activity
  • General location (city/state)

Information From Third Parties

We may receive information from:

  • Advertising partners (Meta, Google, TikTok, etc.)
  • Email/SMS platforms (Klaviyo)
  • Shopify payment processors (Stripe, PayPal, Shop Pay)

We do not knowingly collect “sensitive personal information” as defined under applicable law.

2. How We Use Your Information

We use your information to:

  • Process and deliver orders
  • Provide customer support
  • Improve our products and services
  • Personalize your browsing experience
  • Send marketing communications (email/SMS)
  • Detect fraud and security risks
  • Comply with legal obligations

3. Cookies & Tracking Technologies

We use cookies, pixels, and similar tools to provide and improve our services, including:

  • Shopify platform functionality
  • Analytics (Google Analytics, Meta Pixel)
  • Remarketing & advertising optimization
  • Shopping cart and checkout functionality

You can disable cookies through your browser, but doing so may affect Site performance.

4. SMS & Email Communications

By opting in to SMS or email notifications, you agree to receive messages from Lovy, including promotional messages.
Consent is not a condition of purchase.

To unsubscribe:

  • Email: click “Unsubscribe” link
  • SMS: reply STOP

Standard messaging & data rates may apply.

5. How We Share Information

We may share information with trusted service providers, including:

  • Shopify platform & payment processors
  • Email/SMS platforms (ex: Klaviyo)
  • Advertising & analytics partners (ex: Meta, Google, TikTok)
  • Warehousing, shipping & logistics partners
  • Fraud prevention & security vendors
  • Legal/government authorities if required

We do not sell personal information in the traditional sense.

In some cases, sharing with ad platforms may be considered “sharing” under state privacy laws. You may request opt-out (details below).

6. Do Not Track Signals

Our Site currently does not respond to Do Not Track signals.

7. Children’s Privacy

Our Site is not intended for individuals under 18 years old.
We do not knowingly collect information from children.
If a minor submits data, contact us and we will delete it.

8. Your Privacy Rights

Depending on your location (California, Virginia, Colorado, etc.), you may have rights to:

  • Request access to personal information
  • Request deletion of your information
  • Correct inaccurate information
  • Request to opt-out of targeted advertising data sharing
  • Request data portability
  • Appeal decisions related to privacy requests

How to Submit Requests

Email: info@trylovy.com
Subject line: Privacy Request

We may verify your identity before processing your request.

9. Data Retention

We retain information as long as necessary for:

  • Order fulfillment & customer support
  • Legal & accounting obligations
  • Business operations & fraud prevention

10. Security

We use administrative, technical, and physical safeguards to protect data.
However, no online system is 100% secure. Use the Site at your own risk.

11. International Users

Our Site is operated in the United States.
If you access it from outside the U.S., your data will be processed here.

12. Third-Party Links

Our Site may link to third-party websites.
We are not responsible for the privacy practices of external websites.
Review their policies before submitting information.

13. Changes to This Policy

We may update this Privacy Policy periodically.
We will revise the “Last Updated” date when changes are made.

14. Contact Us

Mngn Brands LLC – Lovy
Email: info@trylovy.com
Address:
407 Lincoln Road suite 8N-315
Miami Beach, FL 33139
United States